AI Rudder speaks to millions of end users every day.

Our natural language voice AI assistants scale and automate both outbound and inbound contact calls, freeing your agents to delight customers.

Selected Investors

About AI Rudder

  • AI Rudder is a leading Voice AI solution provider for enterprises.
  • We are headquartered in Singapore with 200 employees
  • We have supercharged over 300 companies across the globe
  • We have made 2 billion+ calls with different human-like local languages

Offices:

Singapore - Headquarter、Indonesia Office、Philippines Office、USA Office、Mexico Office、

Shanghai R&D Center

Advanced Technology

Why AI Rudder?

Key Benefits

Drives Efficiencies

  • Lower costs on labor and overhead
  • No staffing concerns

Accelerate Digitalization

  • A simple way to digitize repetitive tasks
  • Rich machine learning models

Lower Risk

  • Lower risk on regulation and error rate
  • Lower risk in seasonal businesses

Increase Revenue

  • Higher efficiency increases revenue
  • Agents can focus on key clients / strategic work

Core Capabilities

Product Profile

Interactive Voice AI Bot

Automated Loan Collection

Our Payment Reminder robot helps payment companies effectively scale collection capacity by automating call processes and increasing overall agent performance.

Telemarketing

Our Telemarketing robot helps to increase new business conversions by gauging consumer interest and allowing call center staff to focus on better-qualified prospects.

Information Verification

Our Info Checker robot helps partners reduce operational cost and increase efficiency by confirming delivery information before dispatch, thus reducing the need for repeated deliveries.

General Picture of Automated Loan Collection

  • How to design a conversational robot?
  • How to use the robot for collection?
  • How the robot do the collection call?
  • What the Collection RoboCall can achieve?

Case Study - Collection

  • Take advantage of Customer Portraits
  • Cross-days auto list management by call results
  • Robot Groups call as an agent team
  • Multi-channel Access: Robot+IVR+SMS(TG)

General Picture of Telemarketing

Case Study - Telemarketing

Benefits:

  • Reach high potential customers in one day
  • Filter different customer intentions from calls and analyze customer answers and behaviors for further business actions
  • Follow up with customers using omni-channel solutions (WhatsApp, human agent, SMS and etc.) to increase the final conversions

Results:

  • High penetration rate / call reach rate of 95% for a 3-day call strategy
  • High contactable customer rate (with customer talk during the call) of 80% for a 3-day call strategy
  • High willing to receive the promotion information customer rate of 45% almost half of the potential customers are willing to receive the promotion information in SMS / WhatsApp
  • High conversion rate of 10% customers eventually finish the marketing campaign

Information Verification

  • Support multiple types of verification questions

  • Provide info-check library to choose with regular refresh

  • Generate more insights about your customers, for example, the customer silence time and answering speed

  • Detect fraud customers to reduce risks

AI Rudder AICC

AI Rudder AICC provides customers with an end-to-end one-stop AI powered contact center solution.

Compared with Traditional Contact Center

AICC: PDS - Predictive Dialing System

Predictive outbound Call Predictive outbound call system can automatically make large-scale outbound calls.  When the called user answers the call, the system immediately assigns the call to an idle agent

Benefits of Predictive Dialer System

AICC - Robot-Agent Collaboration

Why Collaboration?

AICC - Omnichannel:
multichannel interaction in one platform

  • All-in-one communication platform
  • Reach your customers on their preferred messaging channel
  • Easy setup, no need to apply for a Whatsapp Business Account
  • Toggle between calls and chat seamlessly
  • View conversation history across channels in one place

AICC-Quality Assurance

achieving a standard of service and maintaining that standard

Competitiveness

Implementation

Use case - real conversations

B2C Pre-Delivery Confirmation
The Philippines (in Tagalog)

Our ecommerce platform customers activates their voice AI robots to confirm order details before shipping on cash-on-delivery (CoD) basis. They:

✔️ Reduced delivery costs by 60% by avoiding repeated deliveries.

✔️ Reached nearly 100% of consumers at first attempt (~ 10k+ daily parcels).

✔️ Achieved > 8% ROI within one month.

Listen to an actual exchange (with English subtitles) between our platform customer and her order recipient.

Reminder borrowers to pay after due day
Thailand (in Thai language)

Our calling system leverage our Voice AI Robots to enhance debt collection strategies, prioritizing impact and efficiency.

✔️ Significant reduction in operating costs.

✔️ Automated Dialing and Feedback Logging.

✔️ Multiple variables support: Amount, Number, Date, Gender and more.

✔️ Understanding > 90% of Accents for Seamless Communication.

Tune in to hear how our Thai AI reminders the end users to pay after due day.

Qualify hundreds of loan applicants in minutes
United States (in English)

Our US-based loan platform clients entrusts us to qualify each applicant's eligibility and intention before proceeding for further processing, our solution helps them to:

✔️ Qualify > 600 applicants in less than 15 mins.

✔️ Maintain near human qualification quality (approx 0.1% less effective)

✔️ Save expensive labor and reduce turnaround from T+2 to T+0.

Listen to an actual qualification process for consumer loans in the United States.

Remind borrowers to pay on time
Indonesia (in Bahasa Indonesia)

The majority of Indonesian's consumer loan fintech companies use AI Rudder's solution to make hundreds of thousands of payment reminder calls daily, achieving:

✔️ All-time-low non-performing loans to < 10%.

✔️ Increased contact rate to > 80%.

✔️ Improved the promise to pay rate to > 20%.

Tune into this Bahasa Indonesia dialogue between this leading digital credit platform in Indonesia and her borrower.

Enhance efficiency and cut costs in your collection process
Mexico (In Spanish)


Our WeCall system users adopt our Voice AI Robots to formulate a robust strategy for debt collection calls, with a primary focus on achieving optimal impact and efficiency. AI Rudder offers distinct advantages:

✔️ Significant reduction in operating costs.

✔️ Speech Word Error Rate (WER)is twice as good as alternatives.

✔️ Customer intention understanding accuracy > 90%.

✔️ Human-like voice and experience.

✔️ Multiple variables support: Amount, Number, Date, Gender and more.

Listen to an actual exchange, between our platform (Voice AI Robot), and a customer.

About AI Rudder

AI Rudder transforms your customer engagement by combining artificial intelligence (AI) and human intuition. Over 200 enterprises across Southeast Asia, India, Africa, and the Americas leverage upon our practical AI expertise and operational experience to contact over a million end users every day.

Visit AI Rudder